FAQs

Frequently Asked Questions

How long does delivery take?

Orders are processed within 1 business day and delivered within 2–4 business days in total.

Is shipping really free?

Yes — standard shipping is free on all orders across the United Kingdom, with no minimum spend.

How do I track my order?

You'll receive a tracking email as soon as your order ships. See our Track Your Order page.

What is your returns policy?

You can return any unused item within 30 days of delivery in its original packaging. See the Refund Policy for details.

What payment methods do you accept?

We accept major credit and debit cards and popular digital wallets — see Payment Methods.

How can I reach customer support?

Email us at support@nerna.shop or call +44 (752) 943 62 45 — we reply within 24 hours, Monday to Friday.