Terms of service

Last updated: August 2026

1. Overview

These Terms of Service govern your use of the Nerna online store and the purchase of products from it. By placing an order you agree to these terms.

2. Orders

All orders constitute an offer to purchase. Your order is accepted when we send you an order confirmation email. We reserve the right to refuse or cancel any order. Purchases must be for personal use, not commercial resale.

3. Pricing & Payment

All prices are displayed in GBP (£) and include VAT where applicable. Prices may change at any time; the price charged is the price displayed when your order is placed. Full payment is due at checkout.

4. Shipping

Free standard shipping on all orders — see our Shipping Policy for processing and delivery windows.

5. Returns & Refunds

We operate a 30-day returns policy — see our Refund Policy for full details.

6. Product Information

We make every effort to display products accurately; slight colour variations may occur due to screen settings.

7. Limitation of Liability

To the fullest extent permitted by law, Nerna shall not be liable for any indirect, incidental or consequential damages arising from the purchase or use of our products. Nothing in these terms affects your statutory rights.

8. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales.

9. Contact

Nerna — 25 Daleside Avenue, Pudsey, LS28 8HB, United Kingdom
📧 support@nerna.shop