Shipping policy

Free Standard Shipping

We offer free standard shipping on all orders across the United Kingdom — no minimum purchase required.

Order Processing

Orders are processed within 1 business day (Monday–Friday). Orders placed before 5:00 PM GMT are typically prepared the same day; orders placed on weekends or public holidays are processed the next business day.

Delivery Time

Transit time is 1–3 business days, for a total delivery time of 2–4 business days from the moment you place your order. Shipments are sent via Royal Mail or another trusted tracked carrier.

Order Tracking

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number. You can also visit our Track Your Order page at any time.

Delays

While we meet our estimated delivery windows in the vast majority of cases, occasional delays may occur due to carrier disruptions or adverse weather. If your order is delayed, we will keep you informed.

Questions?

📧 support@nerna.shop  |  📞 +44 (752) 943 62 45

📍 25 Daleside Avenue, Pudsey, LS28 8HB, United Kingdom